Login Troubleshooting

Issue: Employee did not receive email

• Verify the email address was added correctly.
• Check junk or spam folders.
• Ensure emails can be received from no-reply@Infinisource.com.

Issue: Employee’s Email address is incorrect

• Navigate to the General screen, uncheck “Enable Self-Service Access,” update the email address, and re-enable Self-Service Access.

Issue: Employee cannot go to the authentication page

• Copy the URL into the browser address bar if the link does not work directly.

For more troubleshooting steps, refer to the full guide here.