1. How long does the Implementation take?
Answer: We typically recommend a minimum of two payroll cycles for testing to ensure data accuracy before transitioning to live information. However, some retirement providers may extend this timeframe. Clients will be kept informed and included in all communications throughout the testing process.
2. Who’s responsible for contributions during Implementation?
Answer: The client is responsible for ensuring that employee contributions are loaded into their accounts in a timely manner. If you have any questions or need assistance, please don't hesitate to contact your Benefits Specialist.
3. How do I update employee’s information during testing if someone has a loan, contribution change, etc.?
Answer: To make changes to an employee’s contribution you will want to go to
Employee Management> Employee Benefits> Benefits> Deferred Comp tab> edit
pencil.
Loans: Employee Management> Employee Pay> Deductions> 401k Loan> Pencil icon>
Please note a reference number is REQUIRED for integrations.
4. How will I know when the testing is completed?
Answer: At the end of testing a “Congratulations, 401k is LIVE” e-mail will be sent out.
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